Casino Host Resume
Detail-oriented VIP Casino Host engaging with and delivering complementary services to attract and retain patrons. Solid knowledge of casino operational procedures and regulatory requirements to provide exceptional service and value to guests. May 21, 2016 Casino Hosts provides excellent service to players to get them to be loyal customers. Casino Hosts provides excellent service to players to get them to be loyal customers. Also on Job Description and Resume Examples What Jobs can you get with a Physical. Do you need the best Casino Host resume? Check out real resumes from actual people. 20+ casino host resume samples to customize for your own use.
Director of Casino Operations Resume Sample
Complete Name
Complete Address
Phone # / Cell Phone #
E-mail Address
DIRECTOR
Table and Games / Casino Operations
Casino Host Resume Examples, club poker lanzarote, gd poker demo, slot slat wing. Read our full review. 55 Free Spins Bonus18+ Only. Executive Casino Hosts make sure casino guests enjoy an excellent experience. They do so by completing the following duties: cultivating customer relationships, sending invitations to private events, promoting special activities, and observing casino play. Based on our selection of Executive Casino Host resume.
Highly accomplished, tenacious, and seasoned professional, with comprehensive years and verifiable success in directing the overall casino and gaming operations within hospitality industry. Possess in depth knowledge of business management principles, such as strategic planning, human resources modeling, leadership, and training. Equipped with broad based background in managing and administering schedules, human resource functions, budgeting, vendor prospecting, contract negotiation, and acknowledgment of approvals from gaming commissions and regulatory compliance. Capable of directing the Slot and Table Games departments from conception to full operations. Strong management expertise in maintaining productive work environments toward successful attainment of corporate goals and objectives, combined with the ability to motivate and foster teamwork, and initiate procedures for continuous improvement in business operations and service. Adept at identifying customer needs, developing solutions, and achieving results out of diverse challenges and conflicting service requirements.
AREAS OF EXPERTISE
- Floor Design and Table Games Set up
- Casino Operations and Administration
- Dispute Identification and Resolutions
- Mississippi Gaming Laws
- Customer Service and Relations
- Leadership and Staff Motivation
- Regulatory Compliance and Standards
- Leadership, Training, and Team Building
PROFESSIONAL EXPERIENCE
CASINO OPERATIONS AND FUNCTIONS
- Served as manager of both Slots and Tables; ensured compliance to departmental standards in conducting daily operational activities.
- Proficiently handled the creation of schedules and execution of player evaluations for Craps and High Limit.
- Functioned as manager of the Casino Host; oversaw and guaranteed the execution of established departmental and HR guidelines.
- Exemplified versatility and multitasking skills by performing diverse tasks, such as handling employees’ grievances and complaints, disciplining employees, planning and orchestrating work, providing for safety and security, and monitoring or implementing legal compliance matters.
- Provided strong leadership skills in securing attainment and implementation of Company’s Code of Commitment by associate as well as the fulfillment of guest needs and specifications.
- Proactively supervised and facilitated player and associate retention.
- Closely supervised and monitored the execution of established cost-containment and budgetary controls, along with the operations of internal affairs within the Table Games and Slot departments.
- Assumed full responsibility in managing the scheduling, ordering of supplies, and vendor contact.
BUSINESS MANAGEMENT AND DEVELOPMENT
- Played an integral role in redefining and streamlining Ratings and Guest Service assistance, which resulted in repeat/referral business that brought major contributions to sales and profit growth.
- Drove the attainment of corporate goals and objectives by developing and motivating new supervisors and dealer.
- Oversaw and managed the maintenance of staffing levels to accommodate business needs.
- Maximized superior management capabilities in directing employees’ work while maintaining smooth production operations.
CUSTOMER SERVICE
- Built and fostered customer relations that promoted goodwill, and generated repeat/referral business that brought major contributions to sales and profit growth.
- Successfully increased revenue by maximizing customer sales, leveraging quality customer service, and employing exceptional relationship-building skills.
- Delivered excellent customer service by addressing and resolving guest disputes and request in a prompt manner while adhering to set company policies and procedures.
STANDARD REGULATIONS AND COMPLIANCE
- Ensured the completion and submission of MGC in compliance to federal, state, and local gaming regulations.
- Received new assignments, which included management and security of revenue standards.
- Spearheaded the development of associate in adherence to company policies and Title 31.
- Demonstrated proficiency in creating and implementing Internal Controls.
PROGRAM DEVELOPMENT AND IMPLEMENTATION
- Contributed in the establishment and development of Project Team II – Innovation Team.
- Served as key innovator in the institution and completion of “Give Yourself a Raise” Program.
- Designed and implemented a training course for new recruits to further hone staff knowledge and skills, resulting in maximized workflow of the overall operations and increased company profitability.
LEADERSHIP AND STAFF MOTIVATION
- Acted as full-time supervisor; conducted service standards and instructional craps class.
- Effectively led and motivated personnel to deliver first-rate customer service and earn total client satisfaction.
- Meticulously managed employee’s performance, productivity, and efficiency in order to execute job promotions and appraisals.
EMPLOYMENT HISTORY
COMPANY XYZ, Biloxi, MS
- Marketing, Executive Host Manager (2017-Present)
- Director of Table Games/Responsible Gaming
- Chairperson/Casino Operations Manager (2016-2017)
- Table Games Shift Manager/Table Games Manager (2014-2016)
COMPANY ABC, Biloxi, MS
- Pit Manager (2013-2014)
COMPANY CDE, Gulfport, MS
- Grave Casino Manager (2012-2013)
- Shift Manager (2006-2012)
COMPANY FGH, Falls Church, VA
- Dual Pit Boss / Supervisor (2004-2005)
- Floor Supervisor (2003-2004)
- Dual-Rate Dealer/ Supervisor (2002-2003)
- Table Games Dealer (2001-2002)
AWARDS AND HONORS
Community Service Award – District Attorney’s Office / Local Law Enforcement
Chairman’s Award Winner – Quarterly, Property and District Winner
Harrah’s Most Prestigious Award Companywide – Received for Community Service
PROFESSIONAL AFFILIATION
New York Yankees, Bronx, NY (1983-1992)
Professional Baseball Player
Player professional Baseball – Major and Minor Leagues
ACTIVITIES
Coached Community League – Babe Ruth Baseball
Chairperson, Tiffany Talley Scholarship Foundation (Donated $2,500 annual scholarships to local teens)
Golf, Baseball, Basketball, Football, and Fishing
TECHNICAL SKILLS
Microsoft Office Suite: Word, Excel, CMS, and Salesforce
Executive Host Duties
| Importance | Skills |
|---|---|
| Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | |
| Speaking - Talking to others to convey information effectively. | |
| Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |
| Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. | |
| Coordination - Adjusting actions in relation to others' actions. | |
| Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. | |
| Negotiation - Bringing others together and trying to reconcile differences. | |
| Service Orientation - Actively looking for ways to help people. | |
| Time Management - Managing one's own time and the time of others. | |
| Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job. | |
| Reading Comprehension - Understanding written sentences and paragraphs in work related documents. | |
| Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. | |
| Persuasion - Persuading others to change their minds or behavior. | |
| Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. | |
| Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. | |
| Instructing - Teaching others how to do something. | |
| Writing - Communicating effectively in writing as appropriate for the needs of the audience. | |
| Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. | |
| Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
Casino Host Resume Samples
What knowledge is needed to be an Gaming Supervisor?
Hotel Housekeeper Resume
| Importance | Knowledge |
|---|---|
| Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | |
| Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. | |
| Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. | |
| English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | |
| Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. | |
| Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. | |
| Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. | |
| Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. | |
| Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. | |
| Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. | |
| Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. | |
| Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. | |
| Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. |
Casino Host Resume Objective
| Importance | Styles |
|---|---|
| Integrity - Job requires being honest and ethical. | |
| Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations. | |
| Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. | |
| Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. | |
| Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. | |
| Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations. | |
| Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction. | |
| Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace. | |
| Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. | |
| Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job. | |
| Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. | |
| Initiative - Job requires a willingness to take on responsibilities and challenges. | |
| Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. | |
| Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems. | |
| Persistence - Job requires persistence in the face of obstacles. | |
| Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. |