• Casino Hosts are responsible for nurturing the casino's relationship with patrons in order to enhance customer loyalty and maximize profits. Some duties that Casino Hosts are expected to perform include sending event invitations, responding to inquiries, solving customer issues, managing client database, and reporting to marketing managers.
• A casino host will usually try their best to please patrons of their casino and will do their best to fulfill any reasonable requests their clients might have. The casino host has the power to issue complimentary.

57985

Casino Host

Valley Forge Casino Resort

This job may technically be a function of the marketing and sales department, but since employees spend a considerable amount of time on the casino floor with VIP customers, we’ve included it under the casino floor positions. The Casino host provides varieties of services to casino players with the aim of converting them to regular and loyal customers of the casino. His/her job description entails answering queries posed by casino player and resolving their complaints. General Summary of Job Duties As a Fine Dining Host / Hostess you will greet and seat arriving guests, check to ensure they are having a positive experience. Essential Job Function and Duties.

King of Prussia, Pennsylvania 19406
United States

Jan 25, 2021

Junior Casino Host Job Description

Feb 06, 2021

Full Time

Marketing

The VIP Casino Host is responsible for identifying, developing, and retaining slot and table players through personal interactions and telemarketing with a strong emphasis on customer development and growth of existing business.

Job Duties

• Discretionary ability to extend complimentary services in accordance with specific casino guidelines for levels of play.
• Resolve miscellaneous customer complaints, referring to the appropriate supervisor when necessary.
• Act as a resource to customers, by maintaining a working knowledge of the company’s facilities and initiatives and advising customers.
• Establish personal relationships with players providing assistance as required. Actively telemarkets to players to maximize their gaming potential.
• Responsible for creating incremental trips and increased gaming revenue in coded patrons.
• Assists with making arrangements for club members in regard to reservations for dinner, hotel accommodations, etc.
• Promotes the success of the player club and marketing programs by explaining and advocating to customers.
• Records information on customers and updates computer files as needed.
• Assist the slot and table games department with identifying new players and building and maintaining relationships with existing customers. Promote positive customer relations.
• Compiles customer feedback and informs management of findings on a regular basis.
• Handles difficult guests and situations in a calm, timely and professional manner.
• Maintain the highest level of confidentiality. Has discretionary authority to extend complimentary slot play or match play.
• Responsible for maintaining a consistent attendance record.
• Assist in other duties and project as assigned.
• Complies with all casino rules and regulations.

Reports To

VIP Host Manager

GAMING INDUSTRY EXPERIENCE IS PREFERRED

Casino Host Job Duties And Responsibilities

Qualifications

• High school diploma or general education degree (GED).
• Two years of customer service.
• Knowledge of database and player rating software required.
• Excellent communication skills, both written and oral.
• Friendly, outgoing personality required. Available to work flexible shifts, weekends and holidays.
• Ability to work in a noisy and smoky environment.
• Ability to obtain and maintain all necessary licensing.

Competitive Pay & Quarterly Bonuses

Comprehensive Benefits Package

All applicants must be able to demonstrate their US work authorization during the employment verification process.